Black Friday Promotion – Voucher Issue

I purchased a Samsung A35 as part of a Black Friday special with Cell C on November 25, 2024. The promotion included a voucher for Samsung Buds and a Watch, which I app**** for within the designated timeframe.

However, I only received the voucher in early January 2025, at which point the promotional pricing for the Buds and Watch was no longer valid. As I followed the correct procedure within the required timeframe, I believe Samsung is responsible for ensuring I can still redeem the promotion as originally advertised.

I have made multiple attempts to resolve this issue via email and WhatsApp customer service, but my requests have been ignored.

To recap:

I purchased a Samsung A35 as part of a Black Friday special with Cell C on November 25, 2024, which included a voucher for Samsung Buds and a Watch. I app**** for the voucher within the required timeframe and only received it in early January 2025, at which point the promotional pricing was no longer valid. My previous email requested that I receive the products by January 27, 2025, but I received no response. This matter must now be treated as a priority. If I do not receive a resolution within 24 hours, I will escalate this to the Ombudsman and ICASA for false advertising.

I expect your urgent feedback on this matter.