1 reviews | Active since Jan 2014
Black Friday Deals ****
My fiance purchased a Watch 3 on 18th November and this was delivered on 20th November. The deal supposedly include a R1000.00 voucher which was indicated to be provided 3 days after supplying relevant documentation. The website doesn't work properly and not all documents are requested from the outset which keeps delaying the issuance of the voucher. We planned to use this to purchase another item on the Black Friday Sale but we have still not received this and sale is about to end. Everytime we call Samsung there's a new excuse, the latest being that Samsung needs to issue the watch's serial number. Very ridiculous Samsung! Your Black Friday deals are a ****! These delays seem to be on purpose to prevent further deal purchases!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM