PG
PETER G

1 reviews | Active since Apr 2009

16 Jan 2017, 10:43

Black friday deals are really BLACK.

<p>Samsung Black Friday special RIPOFF</p> <p>On the 25th November 2016 Samsung had their Black Friday special through MTN. To qualify one needed to renew or take out a new MTN contract. The special included a Samsung S7/S7 edge, extra data and minutes, as well as a Samsung 32" tv. We migrated 3 of my companies contracts to MTN to enjoy the benefits of said deal.</p> <p>The phone and data/minutes was received directly from MTN .This was a hassle free process. </p> <p>When it came to the tv, it's a completely different story. We were directed to Samsung, Samsung rewards as well as Samsung Black Friday special. After speaking to their consultants they said that they had received our emails and we do qualify for the tvs. To date we still have not received the tvs. </p> <p>If we knew that we were not receiving the goods which we were promised when we took out the Black Friday special we would not have migrated the 3 numbers to MTN but would rather have signed up with Vodacon which was the original choice. I am very keen to sort this matter out or I will be taking action to cancel the MTN contracts.</p> <p>It is such a effort to get hold of a consultant just to verify what is happening. <br /> </p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply16 Jan 2017, 12:51
Official

Hi Peter,


This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further discussions on this matter.


Regards,
Samsung Team

PG
PETER G's update30 Jan 2017, 12:15
Reviewer Update

I had one telephone call asking for details which I sent on an email on 23th January. We received confirmation of receipt the same day. We asked for a reply on the 27th January and have heard nothing.

NOTHING HAS HAPPENED.

SAMSUNG SUCKS.