black 7 months

<p>I signed up for 2 new contracts with MTN purely for the apparent amazing offer that was made by Samsung for BLACK FRIDAY...this was 7 months ago!!! the deal offered was 50g of free data and a 32 inch Samsung tv. After numerous emails....a number of visits to the MTN store....an infinite number of promises and the supposed calming factor offered to me of the fact that the "issue was being escalated" ...I still have not received my television sets. What company takes 7 months to deliver on an offer? And who are these seniors in Samsung that seem more unreachable than the President of the Country himself ? it takes less time to pass a bill in government than it takes Samsung to escalate an issue. I have been a loyal Samsung customer for years...but my faith in the integrity of this brand has been completed tarnished. This seems to be an organisation where there is no one person that can sort out an issue and instead the inefficiency continues up a chain of command...with each person looking higher up for approval on delivery of an offer they made in the first place. This had been more a BLACK 7 months than a Black Friday deal. As the next black Friday approaches...be wary of these apparent great offers by Samsung. </p>