Beware Samsung S7 Edge

<p>I purchased a Samsung S7 Edge in April, 2016 through Telkom Mobile as an upgrade from a contract for a Samsung S7. This was the worst decision concerning cell phones I have ever made. Not only does the phone not work very well and has a number of issues, such as not notifying of What's App messages, lagging while typing messages and freezing, but the shape of the screen prevents it from working with a screen protector. Because of this the screen was vulnerable and eventually got cracked. Now Samsung has a warranty to cover one event of screen damage but I was told that the coverage was for 2 years.</p> <p> </p> <p>There is another issue with the LCD that causes a pink stripe on the screen that interferes with viewing. When I took the phone in to have it repaired I found that I was a couple weeks past the screen coverage, which is 1 year and not 2 as I was told. When I asked them to fix the LCD problem, which is a known issue with this phone, I was told that they will not fix that problrm if the screen is damaged and told me it will cost R4,570 to replace the glass. I asked them if I could get the glass fixed elsewhere and then bring the phone for LCD replacement for the pink stripe problem and they told me that they would not be able to fix it under warrenty then because having the glass repaired by a 3rd party would void the warranty.</p> <p> </p> <p>So BEWARE Samsung. Read the fine print BEFORE you buy. They have their bases well covered to make money and do not care about customer satisfaction. I will endeavor to do my best to never buy a Samsung product again. I used to be a loyal customer and believed their company was a good one.</p>