Beware Samsung approved technicians assess incorrect repairs on Galaxy Fold 5 and charge a fortune for replacements parts instead of repairing.

My Samsung Galaxy Fold 5 started restarting for no reason with 5 months left on my 2 year warranty. I took the phone to SSS Cellular in Boksburg for repair. They advised me due to their being small scratches on the botton spine of the phone the warranty was void and quoted me R16329 to replace the screen. When asking how my phone could shut off from a screen I was advised that their technitian Faisel assessed it by checking it the whole weekend and that they could replace the screen as soon as I make paymennt of the R16329 and that would solve my phone problem. I took my phone to another independant cell repair centre and they quoted me R3800 to repair my motherboard and confimed there was nothing wrong with my screen. With the 2 different opinions I then decide to take my phone to Samsung Eastgate for a 3rd opinion as R16329 was a lot of money to spend repairing a phone. The 3rd opinion from Samsung Eastgate contradicts SSS Cellular and they advise my phone needs a new mother board with a quote for repair of R13500. I proceed to call the head technition at Eastgate to enquire what the actual damage was on the mother board and if he could advise what caused the damage as my insurance requested the information. He wasn't interested in giving me more info just that the mother board needed replacing (as they clearly too lazy to repair) and if I didnt believe him I could take it to their other repair centre being SSS Cellular for another opinion. I proceed to advise the head technitian that I actually took it to SSS Cellular 1st and found it rather intesting that 2 approved Samsung repair centres both assessed my phone and quoted on totally different parts to be replaced. An arguement ensued due to my distrust in Samsung technitians as realised that they are too lazy to check the phone properly as it's just too easy to tell a customer that very expensive parts need replacing. I also requested to see the damaged mother board to confirm why it needed repacing and was told I cannot see it as they need to send it to headoffice. When I asked the head technitian his name he rudely told me he wouldn't give it to me. When I aksed for the name of his manager he told me he was the manager and put the phone down on me. My question is that if either of them repaired my phone and it happpened to be another part were they going to make me pay for both parts. I escalated my complaint to *** about the rude so called manager at Eastgate as well as the unprofessionalism in incorrect assessments from their technitians and included the voided warranty. I had 2 different ladies from escallations contact me to advise I had to pay for the damage due to my warranty being voided as there were minor scratches on the spine that I believe comes from putting it in and out of a leather waller pouch I use. The 1st was Kirsty (case manager) and 2nd Diketseng. When explaining the unprofessionalism to them about the 2 different assessments and that I didnt know how secure it would be trusting their technical assessments they advised that if I had a further problem I need to take it to the ombud. I have asked for copies of the technical reports to approach the ombudsman and have been waiting for 3 days now with promises they will be sent immediately and neither of them have comp****. In my opinion they quick to replace major parts at exhorbatant prices and more than likely they will repair the motherboard at a fraction of the cost and they put that motherboard back into someone elses phone to maximise their profits during clients warranties. I'm extreemly dissappointed in the service and staff at Samsung as I have been a good customer for many years using Samsung products. but will think twice before buying on again.Eastgate