Beware Samsung

I received a call on the 24th from the escalations department who was another unhelpful person claiming that the case will now be closed. She fully understood that Samsung was wrong and how incensed i was and they were losing a loyal customer especially after the misinformation presented from the website and the rude sales agent and was going directly to lay a complain but didnt seem to care...

I was jilted. I just decided to never purchase your products again so losing a lifelong customer by showing 0 concern.

I did not further pursue the matter until being called by a samsung agent on the 28th. The sales agent started the conversation mentioning and open complaint on open account.. Told me this will be addressed gave me every assurance me this matter was been escaled to the highest levels of customer support who will assist me further and that this matter will be resolved. After this she proceeded to take a survey for the installation team later realizing i was again duped just so she could get this information from me.

I waited patienty to be called back as she advised i would be but to no avail. At this point like a yo yo from the entire samsung team and wasted hours upon hours of my life please review all the call made. ....the ineptitude shown From marketing, to support to management, to store level support, to escalation... From Incompetence being outright rude, 0 customer relations. to false advertising all the while Samsung Sa refuses to acknowledge any blame and keep faulting the retailer . Waiting 18

I then contacted escalations numerous times being already frustrated to try to reach the manager assigned to my case... the same unhelpful person who called on the 24th.

On top of a disgruntled customer she while polite refuses to call back as promised every single time. after telling me she was going to do so. On the 1st i was told i was going to be called back in half an hour. Nothing upon a whole day later when i called back where I was told that she couldn't hear me due to reception and I would again be contracted back immediately right back and nothing till I called back shortly after.

Again she just continued to accuse me of then potentially lying about the agent who called me on the 24th even agreeing that it was wrong for them to say a case is escalated when it was clearly closed. I told her all calls are recorded and it's no longer about the money but this is unacceptable.. I asked her to please review the call. I was told it would make no difference to the situation... I said I won't care I'm asking for a responsibility and again requested to be contacted after the calls were all reviewed.... Till then I'm still waiting and I don't expect her to call if I don't chase the matter I'm just wasting my time here it seems.

Escalated to the highest levels of customer support by Samsung agents bouncing between open and closed and wasting my time. The ineptitude of staff continues as thandi very unprofessionaly never returns calls she promised to. Is this how you handle an already beyond disgruntled loyal customer samsung ????

Unless you aim to help or hear me further please do not contact me back as im way beyond my wits end by being apologized to it does nothing for me. i will take my business elsewhere as no care has been shown. I have all evidence that you guys do and I know I'm right in this situation but i have more integrity than your South African advertising and support team but esp after thandi I will now be posting this to hello peter and submit it to the daily news newspaper and the gazette should they choose to print it.

Why did u have to upset me to such an extenr when this matter could have been resolved by the smallest of tokens or understanding even maybe a charger to say sorry we messed up.. Bear in mind my purchase was 25 thousand on black Friday which is not a special at all. Wow!!!

I run a marketing agency fyi and know how both false advertising and customer support should be handled..

I also have a inside information on how brand soldiers abused Samsung promotional items to the point that would shock you If I mentioned. I also have recorded conversations with staff being dismissive, rude and unprofessional as well as a screen shot of the 'false' advertising on the site so all the proof you require is available please review and tell me im wrong please

My email ***

I received a call on the 24th from the escalations department who was another unhelpful person claiming that the case will now be closed. She fully understood that Samsung was wrong and how incensed i was and they were losing a loyal customer especially after the misinformation presented from the website and the rude sales agent and was going directly to lay a complain but didnt seem to care...

I was jilted. I just decided to never purchase your products again so losing a lifelong customer by showing 0 concern.

I did not further pursue the matter until being called by a samsung agent on the 28th. The sales agent started the conversation mentioning and open complaint on open account.. Told me this will be addressed gave me every assurance me this matter was been escaled to the highest levels of customer support who will assist me further and that this matter will be resolved. After this she proceeded to take a survey for the installation team later realizing i was again duped just so she could get this information from me.

I waited patienty to be called back as she advised i would be but to no avail. At this point like a yo yo from the entire samsung team and wasted hours upon hours of my life please review all the call made. ....the ineptitude shown From marketing, to support to management, to store level support, to escalation... From Incompetence being outright rude, 0 customer relations. to false advertising all the while Samsung Sa refuses to acknowledge any blame and keep faulting the retailer . Waiting 18

I then contacted escalations numerous times being already frustrated to try to reach the manager assigned to my case... the same unhelpful person who called on the 24th.

On top of a disgruntled customer she while polite refuses to call back as promised every single time. after telling me she was going to do so. On the 1st i was told i was going to be called back in half an hour. Nothing upon a whole day later when i called back where I was told that she couldn't hear me due to reception and I would again be contracted back immediately right back and nothing till I called back shortly after.

Again she just continued to accuse me of then potentially lying about the agent who called me on the 24th even agreeing that it was wrong for them to say a case is escalated when it was clearly closed. I told her all calls are recorded and it's no longer about the money but this is unacceptable.. I asked her to please review the call. I was told it would make no difference to the situation... I said I won't care I'm asking for a responsibility and again requested to be contacted after the calls were all reviewed.... Till then I'm still waiting and I don't expect her to call if I don't chase the matter I'm just wasting my time here it seems.

Escalated to the highest levels of customer support by Samsung agents bouncing between open and closed and wasting my time. The ineptitude of staff continues as thandi very unprofessionaly never returns calls she promised to. Is this how you handle an already beyond disgruntled loyal customer samsung ????

Unless you aim to help or hear me further please do not contact me back as im way beyond my wits end by being apologized to it does nothing for me. i will take my business elsewhere as no care has been shown. I have all evidence that you guys do and I know I'm right in this situation but i have more integrity than your South African advertising and support team but esp after thandi I will now be posting this to hello peter and submit it to the daily news newspaper and the gazette should they choose to print it.

Why did u have to upset me to such an extenr when this matter could have been resolved by the smallest of tokens or understanding even maybe a charger to say sorry we messed up.. Bear in mind my purchase was 25 thousand on black Friday which is not a special at all. Wow!!!

I run a marketing agency fyi and know how both false advertising and customer support should be handled..

I also have a inside information on how brand soldiers abused Samsung promotional items to the point that would shock you If I mentioned. I also have recorded conversations with staff being dismissive, rude and unprofessional as well as a screen shot of the 'false' advertising on the site so all the proof you require is available please review and tell me im wrong please

My email ***