TC
Terry C
1 reviews | Active since Dec 2015
29 Nov 2021, 11:40
Beware of the Samsung Buy and Get promotion.
Please be aware that the "Buy and Get" summer promotion is an extremely badly run programme if it works at all. Be prepared to be shunted from pillar to post and to redo your entry numerous times. It almost feels like a ****. I will never get sucked into buying a Samsung product again as a result.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
29 Nov 2021, 11:44Good morning Terry,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Samsung South Africa's reply29 Nov 2021, 11:44
Official
Good morning Terry,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
TC
Terry C's updateReviewer Update
29 Nov 2021, 11:52I wish I had checked hellopeter before I bought my fridge under this promotion. Every review is a 1 star. What an indictment for a supposedly good company. Poor show. You guys need to try harder to see the customer as more important. I will not buy another Samsung product. I will go back to LG.
TC
Terry C's update29 Nov 2021, 11:52
Reviewer Update
I wish I had checked hellopeter before I bought my fridge under this promotion. Every review is a 1 star. What an indictment for a supposedly good company. Poor show. You guys need to try harder to see the customer as more important. I will not buy another Samsung product. I will go back to LG.
TC
Terry C's updateReviewer Update
30 Nov 2021, 09:27Samsung corrected their poor service on the same day and have gone out of their way to fix the problem. I need to give them 5 stars now.
TC
Terry C's update30 Nov 2021, 09:27
Reviewer Update
Samsung corrected their poor service on the same day and have gone out of their way to fix the problem. I need to give them 5 stars now.