IB
Ivor B

1 reviews | Active since Feb 2013

22 Aug 2018, 06:57

Beware of Samsung dumping stock into South Africa which is badly designed and unsellable in first world markets.

Makro and Samsung colluded in March 2018 to replace a broken Whirlpool Dishwasher with a Samsung one which was dumped stock in South Africa.

0
Replies (2)
IB
Ivor B's update22 Aug 2018, 07:00
Reviewer Update
In March, I had the misfortune of Makro pushing a defunct Samsung Dishwasher onto me with no choice whatsoever. The machine they delivered was one which had an LED Button Panel which is a poorly designed non-starter. I knew it would break and within five months the buttons had packed up. The Samsung Technician eventually came out (after four weeks of complaining to Makro, and admitted that this was a regular fault with this model of Samsung. Importantly he also admitted that Samsung dont keep parts in SA and would have to order the parts from overseas. This is how bad Samsung SA is at supporting their own products. DONT BUY SAMSUNG irrespective of how beautiful their products might look.
Samsung South Africa
Samsung South Africa's reply22 Aug 2018, 10:16
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ