1 reviews | Active since Aug 2019
Beware of Firmware Upgrades! Note20 Ultra Stopped Working After Update
I was a huge fan of my Samsung Note20 Ultra until the latest firmware upgrade 27 March 2024 . The phone was working flawlessly, and I was enjoying its features and performance. However, after the update, the phone became completely unresponsive to my sim carrier or network. I tried , resetting it, I called on my Network provided to find out if my IMEI numbers has been blocked ,? but nothing worked.
I've had my device for 3 years. This past two day my phone will not connect to my carrier or any network. At home with wifi it works with wifi calling. Once I leave home or turn the wifi off , then the phone will not work to connect to my current Network all I see is a 🚫 where the signal bar use to be.
Can't get into the sim management as that is Grayed out…
-Not registered to a Network
- No incoming/outgoing calls or texts
-Phone is offline
I've tried: airplane mode on then off to reset, resetting network, rebooting, Turing wifi on then off, changing Sim from 5g to light, clearing cache, calling my carriers customer service ( everything was verified as working on their end, they think hardwire problem on my end) and then a last resort full factory reset. M
The upgrade essentially turned my premium device into a paperweight. I'm extremely disappointed in Samsung's quality control and testing process. How could they release an update that bricks the phone?
Until Samsung acknowledges and fixes this issue, I would advise against buying any flagship devise or updating your existing device. It's a shame, as the phone had so much potential.
I hope this review helps others make an informed decision. I'll be looking for a more reliable brand for my next device.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
I am writing to follow up on my previous complaint regarding [ ***] that was not resolved to my satisfaction. Despite my initial report on [22 April 2024], the matter remains unresolved, and I am extremely disappointed in the lack of progress and accountability on your part.
I would like to request that this matter be escalated to a higher level of management or a specialized team for further investigation and resolution. I believe that a more comprehensive review is necessary to address the root cause of the issue and provide a suitable solution.
Please let me know the next steps and the expected timeline for resolution. I appreciate your attention to this matter, and I look forward to a prompt and satisfactory outcome.
Sincerely,
NIGEL DU PLESSIS
I am writing to follow up on my previous complaint regarding [ ***] that was not resolved to my satisfaction. Despite my initial report on [22 April 2024], the matter remains unresolved, and I am extremely disappointed in the lack of progress and accountability on your part.
I would like to request that this matter be escalated to a higher level of management or a specialized team for further investigation and resolution. I believe that a more comprehensive review is necessary to address the root cause of the issue and provide a suitable solution.
Please let me know the next steps and the expected timeline for resolution. I appreciate your attention to this matter, and I look forward to a prompt and satisfactory outcome.
Sincerely,
NIGEL DU PLESSIS