1 reviews | Active since Jul 2016
Beware of buying Samsung Digital Watches
I purchased a Samsung digital watch at the end of March last year. it has just gone back for repair to Samsung for the THIRD time in a year. After approx. 6 months the back fell off. Three months after the repair by Samsung it fell off again. It was returned shortly after, but within two weeks a separate part of the back of the watch fell off. This time the part was very small. Luckily, I spotted it, and the watch has now gone back for the third time to Samsung in 12 months. After each repair the guarantee is only 3 months. I really despair at the quality of the workmanship/ manufacture. Surely these watches, which are not cheap, should operate without fault for at some years. After three repairs on the same item in 12 months, Samsung should replace the watch. I am in my sixties and do not swim or do violent exercise wearing the watch which, as it records steps should not fall to bits during light housework and exercise. Three years ago my husband had a problem with top of the range Samsung watch which Samsung said had been damaged by water, despite the fact that he had never been in water with it. he tried every avenue to get Samsung to accept this, but they were not interested. He still wears the old one that he purchased two years before the top of the range one above, which was properly manufactured and assembled.
At this rate our next watches will not be Samsung, but one of the opposition! Samsung repair references, ***, ***, *** BEWARE IF YOU THINK THAT SAMSUNG CARE
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
