AF
Ana-li Frina
1 reviews | Active since Feb 2011
28 Jan 2023, 22:18
Bent damaged Cooker delivered!!COMPLETELY FAWLTY COOKER DELIVERED WORST QUALITY COOKER EVER!!!
Item number: ZA*** I am devastated I bought the SAMSUNG95L 90 cm 5 Gas Burner With Triple Flame Wok Plate, NY90T5010SS and it was delivered on Friday in a Broken condition!!! I called and called SAMSUNG!!! The door is fixed not aligned, completely *****ed, does not seal, the bottom storage door totally bent!!! This is shocking!! I want the Cooker picked up and want my money back!!I've repeatedly tried the Online chat the person not available I called and left message but no avail!!
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Samsung South Africa's replyOfficial
30 Jan 2023, 07:43Good day, Ana-li,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Samsung South Africa's reply30 Jan 2023, 07:43
Official
Good day, Ana-li,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP