GM
Gomolemo M
1 reviews | Active since Aug 2018
19 Jan 2019, 23:05
BEING TAKEN FOR A FOOL BY SAMSUNG
I bought my Samsung S8+ at MTN Jubilee Mall...the sales guy didn't bother to tell me about the mobile care I had to on my phone within a period of 30 days. Now my screen broke and apparently Samsung doesn't do the free screen replacement for the S8+ and I have to pay over R4000 for my screen.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
19 Jan 2019, 23:28Good day Gomolemo
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply19 Jan 2019, 23:28
Official
Good day Gomolemo
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
19 Jan 2019, 23:35 Good day Gomolemo Makena
Herewith your reference number:
***
Herewith your reference number:
***
Regards,
SamsungSA:^NN
Samsung South Africa's reply19 Jan 2019, 23:35
Official
Good day Gomolemo Makena
Herewith your reference number:
***
Herewith your reference number:
***
Regards,
SamsungSA:^NN
GM
Gomolemo M's updateReviewer Update
22 May 2019, 10:53Good day
I have been 4 months for someone to get back to me regarding my issue. I am sitting with a phone that I pay every month because I do not have R4200 to fix it.
I have been 4 months for someone to get back to me regarding my issue. I am sitting with a phone that I pay every month because I do not have R4200 to fix it.
GM
Gomolemo M's update22 May 2019, 10:53
Reviewer Update
Good day
I have been 4 months for someone to get back to me regarding my issue. I am sitting with a phone that I pay every month because I do not have R4200 to fix it.
I have been 4 months for someone to get back to me regarding my issue. I am sitting with a phone that I pay every month because I do not have R4200 to fix it.