sM
shimy M
1 reviews | Active since Jun 2012
28 May 2015, 16:41
Being **********
Today marks 4 months that Samsung has not repaired my Galaxy Note 3. I keep receiving conflicting stories. In total 3 people have called me all promising feedback and I'm still waiting. Now they want to return the phone unrepaired or they will block the loan one and keep my damaged one. I dunt know what's going on but from reading the complaints here it seems the Samsung adh is just a marketing strategy and doesn't actually exist. I'm highly disappointed.
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Samsung South Africa's replyOfficial
28 May 2015, 17:37Hello lily87,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We invite you to contact our Customer Services Executive should you have any further enquiries
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We invite you to contact our Customer Services Executive should you have any further enquiries
Kind regards
Samsung SA
Samsung South Africa's reply28 May 2015, 17:37
Official
Hello lily87,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We invite you to contact our Customer Services Executive should you have any further enquiries
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We invite you to contact our Customer Services Executive should you have any further enquiries
Kind regards
Samsung SA