Being belittled

I never thought I would ever have to write a bad report regarding Samsung. I have always been a die-hard fan of the Samsung brand. On the 21/12/2015 I asked a gentleman if he could order the A7 phone for me, he then put my name and contact details in his note book and told me he would give me a call and inform me when he receives stock. He informed me that they receive stock on Tuesdays.<br> This morning I went to the store to go get my phone but as I had feared there was no phone. And only this morning he starts telling me about how he will check which other store has the phone and he will try to get it sent to his store and let me know when he has it. I felt so belittled and under looked by a brand that I stand behind. I had no words and just left the store. I am writing this report with such a broken heart that I was wish I was a joke and he would call me back to come get my phone. But anyway I feel that a week to order a phone should be far enough for any company so weather I like the brand or not. Bad service is bad service, even a bit more painful when it comes from a giant company like Samsung and one you have stood with<br>