Been Waiting of my replacement watch for FOUR MONTHS

I took my Smart Watch to Samsung in February, it was still under warranty. They couldn't fix it, and said they'd replace it. I've been emailing and calling - and getting no assistance.

I'm still waiting for my replacement watch. It's been four months for crying out loud! Not even the South African government is this slow. I've received no explanation as to why there's such a lengthy delay and my emails go unanswered!

Can someone get it together so I can get my watch please!