AB
Amit B
1 reviews | Active since Mar 2011
18 May 2021, 09:58
Been more than a week and still waiting for a reply!!
I posted about my previous incident and was told they were investigating and would get back to me. This was 8 days ago and have not heard anything back - not a phone call, sms or anything. Before I would received daily updates, now nothing. I have asked the consumer ombudsman to assist because this is absolutely shocking service that no customer should have to endure!!
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Replies (3)
Samsung South Africa's replyOfficial
18 May 2021, 09:59Good morning Amit,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply18 May 2021, 09:59
Official
Good morning Amit,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
AB
Amit B's updateReviewer Update
18 May 2021, 10:02Generic reply - exact same one I received to my previous post. Guess I won't be getting any further feedback then!!
AB
Amit B's update18 May 2021, 10:02
Reviewer Update
Generic reply - exact same one I received to my previous post. Guess I won't be getting any further feedback then!!
Samsung South Africa's replyOfficial
18 May 2021, 12:06Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
The issue has been addressed, please expect a call from us
Thanks again for taking the time to talk to us! We always appreciate feedback
The issue has been addressed, please expect a call from us
Thanks again for taking the time to talk to us! We always appreciate feedback
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply18 May 2021, 12:06
Official
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
The issue has been addressed, please expect a call from us
Thanks again for taking the time to talk to us! We always appreciate feedback
The issue has been addressed, please expect a call from us
Thanks again for taking the time to talk to us! We always appreciate feedback
Kind Regards,
SamsungZA
NM