1 reviews | Active since Jul 2018
Be wary of purchasing Samsung top brand phones
Consumers need to be aware of the pit falls of purchasing Samsung 8 and 9 cell phones as neither Samsung nor the network providers discloses the fact that the LCD screens of these phones costs an exorbitant amount of money. I have had the unfortunate incident of causing accidental damage to the screen of my phone and was shocked to learn that the replacement cost thereof is R5500-00. Had I been aware of this and had it been disclosed to me that I would not qualify for a replacement screen at no cost, I would most certainly have given serious though to purchasing a Samsung S8plus cell phone. I have addressed my concerns to Samsung and am awaiting their response on how they proposed to address the matter and assist me.
In this regards I will keep you apprised of how good Samsung's aftercare sales is.
This is to acknowledge the receipt of your mail.
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team^NP
This is to acknowledge the receipt of your mail.
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team^NP
