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anw.elect anw.elect
1 reviews | Active since Dec 2016
05 Sept 2020, 10:41
Be careful of Samsung gifts
My opinion. BE WARY of people giving you a Samsung gift. My wife was given a Samsung smart watch by people who emigrated. the watch strap broke within a few months. Despite NUMEROUS calls and e mails Samsung WILL NOT honor their guarantee as we dont have the slip and they HAVE VERIFIED via the serial number that the watch IS WITHIN the warranty period
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Replies (1)
Samsung South Africa's replyOfficial
05 Sept 2020, 11:05Good morning Andrew,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply05 Sept 2020, 11:05
Official
Good morning Andrew,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS