JD
JO-ANNE DREYER

1 reviews | Active since Mar 2013

18 Oct 2021, 14:47

Barking up the Wrong Tree. Sorry Cell C, It is Samsung

After fighting and battling with Cell C, Cavendish and all the backwards and forwards it is actually Samsung who is at fault and causing all the problems. Firstly the trade in is ridiculous after a Trade In which said as long as the phone switches on. They then suspended this and now the monetary value is almost nothing but they give you a R3000 voucher. Then the platform for the Trade In via Samsung wasn't working and thankfully that was sorted out. Trying to redeem the gifts the latest debacle. Samsung can also not keep up with Supply and Demand because walking with my husband who is a Vodacom subscriber trying to find a Samsung device proved to me that Samsung is the real Problem and the Supply chain is trying to make up for their inadequacy in Supply and Demand

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Oct 2021, 14:48
Official
Good day  Jo-anne  , 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
NM