1 reviews | Active since Apr 2017
BAIT Marketing
Good day Samsung. With regards to my complaint earlier on your current blue tag special.
We purchased this TV on the 28th of January 2023 from your Samsung Store in Sandton City. Two weeks later the same TV is 5k less than the original price stated.
I have spoken to your complaints department however no resolution has been supp**** to me. I have been referred to your Samsung online T's and C's however your BLUE tag T's and C's are very different and does not state " prices are subject to change "
As a loyal customer it is extremely disheartening that I am in this situation and no help has been offered. Us as South Africans work so hard for what we have and are living in dire straights and 5k is a lot of money in times like this.
As a customer I find this to be unfair and dishonest. No reasonable terms and conditions and no accountability from the supplier i.e Samsung. As a customer we have the right to protection against bait marketing.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Vaughn from your complaitns department has already called me and referred me to your online T's and C's however none of this was disclosed at your store and your blue tag special T's and C's are very different.
I have escalated this to The Office of Consumer Goods and Services Ombudsman for assistance.
Thank you.
Vaughn from your complaitns department has already called me and referred me to your online T's and C's however none of this was disclosed at your store and your blue tag special T's and C's are very different.
I have escalated this to The Office of Consumer Goods and Services Ombudsman for assistance.
Thank you.
We understand your disappointment and apologize for any inconvenience that this may have caused you
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM
We understand your disappointment and apologize for any inconvenience that this may have caused you
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
Samsung ZA
^NM