Bad workmanship and horrible customer service experience

Hi,

I'm logging a formal complaint for the service I received from the Samsung Care in Newlands east, Durban.

I booked my Samsung Galaxy S20 FE for overheating last week Saturday, the lady at the counter checked my phone for cracks and dents and also took pictures of my phone and she confirmed there were no physical defects on the device. Today I went to collect the phone and was told the screen was cracked before they did the repair. I disputed this with the consultant and I noticed glue sticking out of the side panel and there was a big gap on the side of the phone. I asked to speak to the manager who said she couldn't do nothing about my complaints and said the director would call me and I have not received any call from the director.

My name is Ayanda Khoza I was given the ref 174903.

I am completely disappointed and wouldn't rest until the issue is resolved amicably