1 reviews | Active since Jul 2017
Bad workmanship
<p>I took my phone to Samsung repairs on the 19th of May 2017. My front screen was cracked so I booked it in for my free screen replacement. Repairs took about a week and i was happy. The next Saturday, 26 May I collected my phone. Later that day when i got home i realised that my back cover was also replaced but one side was slightly lifting. I called them the next Monday to let them know and enquire on whether they do collections. I was told that they do not collect so i had to take my phone back. A few days later i then took an Uber back to the repair centre, which cost me quite a bit. A gentleman at the repair centre took it to the back and brought it back sealed. I then asked if he is sure that it wont lift again and he said yes. It was fine for a day or 2 then about a week later the whole side of the phone lifted again. It started getting worse by the day and now the bottom is also lifting. Im so disappointed, this is not what I expected would happen when I took my phone in. </p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
