Bad Unprofessional service from Samsung Care Centre

<p>From: Lenard</p> <p>Date: Wednesday, December 28, 2016 at 3:14 PM</p> <p>To: ********** <p>Cc: ********** <p>Subject: Bad Unprofessional service from Samsung Care Centre</p> <p> <br />Hello Samsung,</p> <p>What really ****s a brand and its reputation is not the products, but the customer care and support.</p> <p><br /> I got the samsung gear watch, I was not expecting to have problems with it within the 1st 2 months. Watch would hang and occasionally reboot on its own and sometimes not turn on after a full recharge. I thought the updates would fix it. I finally got tired and took it for repairs on the 7 December 2016 at Samsung care centre in Constantia and was advised that I would get it within 24-48hrs. JOB REF: ********** 087</p> <p> <br />I did not get an sms or call to update me of status as I had previously with my other repairs. When I called to enquire a week later, I got a rude response that Samsung no longer issues sms’s that it was my responsibility to check status online, which by the way is not found on the repair slip I received. I later downloaded the app, tried to find status, but it hung and I couldn’t use.( see attached screenshot )</p> <p> </p> <p>I went onto the website, the part to check update on the front left of site, was unclickable to check status.( screenshot attached ) When I called again today, ( 28th Dec 2016 ) got the same rude lady who said that oh the guy who supposed to fix the web part is on holiday and will fix when he gets back, and gave me an update with no promise I would receive my device anytime soon.</p> <p> <br />It seems they received the parts, but nothing has been done, I take it the technician is also on holiday. What happened to the turnaround promised? I got online to try and receive more help. here’s my complaints ref:</p> <p> <br />complaint reference number ********** 364</p>