NQ
Noxolo Q

1 reviews | Active since Aug 2021

29 Aug 2021, 17:10

Bad servise

I bought note 20ultra October2020. To my surprise on the 26/08/21i was on a call. Then the screen went off without my phone falling or something. I took it to Samsung shop eastgate to my surprise i was told that they cant fix ma fone because its out of warranty brcause of the small scratch in camera which doesnt even affect camera usage…..Guys i would advise not to buy expensive phones at samsung because to fix the phone they would check any small issue to void the warranty. M so dissatisfied. I loved samsung but i will never ever buy their phones again. Niw m sitting with an expensive phone with no help from manufacturer….They are aware of this problem cause m not the first customer complaining about this but they are in denial

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Aug 2021, 08:27
Official
Good morning Noxolo,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
TM