Bad services Samsung estore

I wanted to buy the Samsung galaxy s21 fe 5g, it comes in two versions, one with exynos(Sm-g990e) and another with a Snapdragon(SM-G990B) processor. Before the launch of the product on the 11 of January 2022. I went online and was chatting with their agents (Zoe and Thuli) on different occasions both of them said they will let me know when the product launches which version they will be selling, on the 11th of January I received a call and emails from both agents and they both told me that they have the snapdragon version, when I asked which retailer will be getting the snapdragon version (SM-G990B) so that I can go buy it from the retailers. she said she was unable to disclose but I can buy the phone from the Samsung estore and send her the order number and she will make sure they send me a Snapdragon version.

I went ahead and paid on the 14th of January and sent her the order number and she assured me that the correct product will be sent to me. On the 18th of January I received my order, to my disappointment I got the exynos version. When I called the agent (Zoe) she told me that her manager had assured her that the right product will be sent to me and she doesn't know what happened. When I called later to demand answers she told me that my unit was sent to retailers instead of me and they don't know when they will be getting the next shipment of the SM-G990B version. She suggested that I return the product and keep my funds with Samsung while I wait for the shipment of the SM-G990B which she doesn't know when that will be. I opted to return their product to them and get my refund. I'm very disappointed I feel like I was deceived and the agent wasn't honest with me.