Bad service with vodacom on a Samsung watch 5 pro

Around May I bought a Samsung s23 at vodacom East Rand mall which came out with a Samsung watch 5 pro and Buds. Within a period of 5 days the watch had a battery problem, I sent it back, it was booked two times for repair and came back with the same problem. I was expecting to get a new watch since it gave me problems Within a period of 5 day. I didn't get any proper assistance until today. I have been complaining, going back and forth with this watch problem, using my time and petrol money that I didn't budget for, trying to communicate with the srm via emails and asking assistance from store manager till today I am still stuck with the same watch that is having a battery problem and not assisted. I am so hurt with vodacom because I have been a loyal customer for 4 years with them and so disappointed to receive such poor service