SP
Sandra P
1 reviews | Active since Dec 2015
02 May 2023, 10:36
Bad service with promotional item
I reported this a while back. I am STILL waiting for my Galaxy Lite tablet that was on promotion when I purchased my Samsun S23. Since my report on this forum I have had 2 calls from Samsung saying they have escalated to the promotions dept and they will call me back. STILL no phone call from promotions department. This was obviously a con to get me to upgrade to the samsung S23.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
02 May 2023, 10:37Good day, Sandra,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NP
Samsung South Africa's reply02 May 2023, 10:37
Official
Good day, Sandra,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NP
SP
Sandra P's updateReviewer Update
02 May 2023, 10:41Thank you for this automated reply. However this is the same as I received last time and still waiting for my Galaxy Lite tab. All I ever get told is it has been escalated but no result.
Exceptionally bad service
Exceptionally bad service
SP
Sandra P's update02 May 2023, 10:41
Reviewer Update
Thank you for this automated reply. However this is the same as I received last time and still waiting for my Galaxy Lite tab. All I ever get told is it has been escalated but no result.
Exceptionally bad service
Exceptionally bad service