hK
haydar K

1 reviews | Active since Feb 2016

22 Feb 2016, 12:27

BAD SERVICE WITH NO RESULTS

Hi, I would like to just say that I started of using the rewards and was excited to earn points as I am a daily app downloader.<br> <br> I an very discouraged right now as I have queried several times via e-mail to Samsung-rewards that I have downloaded all the apps available to earn points and when will I be getting new apps to download as I would like more points.<br> <br> They responded eventually only to provide me with an explanation irrelevant to the questions I had asked as if the response was automated.<br> <br> I love SAMSUNG and I am a big fan but don't give your customers a rewards app if you know you cant deliver and especially show us pictures of watches etc when knowingly we cant earn enough points to buy these.<br> <br> ALL I WANT IS TO BE GIVEN MORE APPS SO I CAN EARN MY OWN POINTS AND BURN FOR ITEMS.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Feb 2016, 13:14
Official
Hello HK27051,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind Regards

Samsung SA