AD
Adriaan D
1 reviews | Active since Aug 2014
11 Sept 2022, 11:00
BAD SERVICE ,WAIST OF MONEY
Samsung advertise FREE SCREEN REPLACEMENT WITHIN FIRST YEAR OF PURCHASE Z FOLD PHONE,i brought in december 2021 Z FOLD but could not register the phone on account keep saying invalid serial and imei number after struggling i gave up 10 month down the line i phone and they said sorry phone has to be registered to get it fixed for FREE now i bought Samsung S22 Ultra and also struggling to register the phone ,dont know what to do also my previous phones did the same The Note 10 ,The S9 The S20 ...maybe i must change phone brand very dissapointed in samsung
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
12 Sept 2022, 07:58 Good morning Adriaan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's reply12 Sept 2022, 07:58
Official
Good morning Adriaan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
AD
Adriaan D's updateReviewer Update
13 Sept 2022, 14:40What a complete waist of time contacting them ,all i can say to people don't buy samsung phones you gonna waist your money and all they care about is getting your money ...rather spend money on iphone,just waisted R35000 buying Z FOLD
AD
Adriaan D's update13 Sept 2022, 14:40
Reviewer Update
What a complete waist of time contacting them ,all i can say to people don't buy samsung phones you gonna waist your money and all they care about is getting your money ...rather spend money on iphone,just waisted R35000 buying Z FOLD