Bad Service - Unprofessional,Sickening Behaviour. I want my phone bac****

<p>Job Card Number Q1SA054158</p> <p> </p> <p>*** 25th Of February i purchased a Brand New Samsung J1 Ace.</p> <p>***In August 2016 it started giving me issues.(5 months after using it)</p> <p>1. The screen would start blinking,then fade until its white.I had to remove the battery and put it back on again for it to be normal.</p> <p>2. The phone would vibrate while it was on my desk,in my pocket or in my hand and the charging icon would show as if its was plugged on the charger.</p> <p> </p> <p>***On the 1st Of September 2016 i took my cellphone in for repairs.</p> <p>***On the 5th Of September 2016 i received an email stating that the device has been transfered to high level repair centre.</p> <p>***Again on the 5th Of September 2016 (Later that day) i received an email stating that Samsung was awaiting parts and that was the last time they contacted me.</p> <p>***On Friday 16 September 2016 i called them on ********** .A rude clueless lady answered the call and said i should wait to be contacted.</p> <p>This is nonsense. 20 days later i still dont have my phone.I've lost my cool now.I want my phone back.</p> <p>Please if you are failing to resolve this issue,REPLACE my cellphone,now its like a sin to choose Samsung over its competitors.</p> <p>I want solutions not sorries!I want my phone back or replace it.I can't wait any longer ITS DRIVING ME NUTS.</p>