Bad service, unaffordable

Repairs to software problems is unaffordable, quoted about R100 less than a brand new iphone of equal specs, for a year old device that spontaneously switched off And won't switch on after no impact or water damage thus most likely not caused by me. When collecting the phone I had to wait for almost an hour as they had only one person working at collections. When they're done with the part where they can get money from you, they don't really care further...