hM
hlamza M
1 reviews | Active since Sept 2017
17 Feb 2021, 09:58
Bad Service Sumsang
My Smart TV is not working and it has been less than 6 months since I bought it. I've contacted their client care last week and they promised to send out a technician and everytime I call to follow up I'm told the same story that they fully booked. I am still waiting for their technicians and I am told that they will try to assist me next week. I am soooo disappointed with their service, I've wasted my time and money calling them with no help this is really frustrating.
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Samsung South Africa's replyOfficial
18 Feb 2021, 15:50Good Day hlamza,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply18 Feb 2021, 15:50
Official
Good Day hlamza,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM