BAD SERVICE - SAMSUNG Tygervalley

<p>Good Day<br /> My husband & I received the most shocking service this past weekend, Saturdya 1st April 2017, at the Samsung store in Tygervalley.<br /> We took his phone in to have the small camera screen, which was cracked, to be replaced. It was still within its year warranty.<br /> We arrived at the store 10.35am, spoke with the engineer, who requested a copy of the Purchase Receipt, so we went to Vodacom, got a copy and went directly back the engineer. He said it would take no more than ...20 minutes, 30 minutes maximum. This was about 10 minutes past 11am. We went for a coffee, and after about 40 minutes we returned to the Samsung store engineer, only to find he hadn't even started working on replacing the back cover!!<br /> However, the issue doesn't start just this Saturday, as we went in last Saturday the 25th March 2017, and spoke to the Engineer who gave us a cash quote of R150 to replace the back screen, if we didn't want to use the warranty, and to come back Tuesday the 28th March 2017, his replacement back cover will be in and it won't take more than 30minutes to repair, he assured us he would be there til 7pm as both my husband and I work full time. When we got there by 5.30pm, he had already left for the day and the Manager Kevin, checked the replacement part was there and then assured us that he would get the Engineer to phone my husband back on Wednesday to confirm the cost and time to come in. My husband never got that phone call. <br /> We ended up leaving Tygervalley 12.34pm, for something that should only have taken 30minutes, and would have been well within the 2 hours free parking, which we ended up having to pay R8 for an extra 2mins! Not forgetting the frustration and irritation caused for waiting while the job was being done.<br /> The process and service received at the Tygervalley Samsung Branch, is shocking and disappointing to say the least.<br /> On top of this frustration, we had to cancel an appointment we had scheduled for 12noon, at our house, as we weren't going to be back in time, as we should have been.<br /> I would like to know what action will be taken to rectify this and why it is such terrible service!?!?!</p>