NR
Nolene R
1 reviews | Active since Apr 2013
06 May 2024, 11:11
Bad Service Samsung SA
I upgraded to a Samsung A24 aboit 9-10 months ago a week ago I discovered that the phones battery is faulty it was swollen uo so mich it popped my phones back cover. Vodacom says I mist pay for repairs. I was not happy with that so I sent an email to Samsung on 1 May 2024, I did not get any reply, phoned Samsung again the ladg sent she will escalate this to the team leader. 3 May I got an email asking for contact details, take note note call feom team leader yet. I sent my cell number immediately. Still no communication from Samsung. If this is the service they give, why would anybody want to do bussiness with them. Very bad service
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Replies (2)
Samsung South Africa's replyOfficial
06 May 2024, 11:12 Good day Nolene,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Samsung South Africa's reply06 May 2024, 11:12
Official
Good day Nolene,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
NR
Nolene R's updateReviewer Update
06 May 2024, 11:13Will probably wait another couple of weeks for that call
NR
Nolene R's update06 May 2024, 11:13
Reviewer Update
Will probably wait another couple of weeks for that call