Bad Service Samsung Repair Centre Menlyn

Hi there.

I took my mothers phone (Samsung A5 2017 Model) to the Samsung Repair Centre Menlyn (Pretoria) on 3 July 2017, the service order number is: ********** 881.

Since that day till today i have not received the phone back, as we were promised that the device will be fixed within 15-21 working days, it has been much longer than that, when i call to ask what is going on i have been told they are still waiting for parts till now.

I fail to comprehend how a new 2017 model phone can struggle get parts till now it has been almost 3 months now and my mother is stuck without her phone, the more i call to follow up on the phone the more i deal with *********** employees there at the Samsung repair Centre Menlyn.

I have sent several emails too without any response about the phone, it is really a shame that Samsung a good global brand is being serviced like this in South Africa, which makes me regret ever supporting the brand since we have never had a problem with the phone just a cracked screen that is alll.

Now when i call them they wont even take my calls, i cannot even get ahold of the manager of that particular branch.

I am disappointed on how we have been treated and all i want is the handset back i will just have to repair it myself and void the warranty since clearly the "professionals" have not of any service and help.