BAD SERVICE - Samsung Note20 Free TV promo

BAD SERVICE for Samsung Note 20 promo for free TV - NO FREE TV received 26Sept2020 - Note 20 was purchased & I logged the TV promo claim 05Nov2020 - Order queried with ZA e-store & was told a joint TV license is required as TV license in my wife's name. 06Nov2020 - SABC advised a joint TV license is only done when 2 TV licenses must be merged into 1. 10Nov2020 - ZA e-store informed SABC advised joint TV license not required & 1 TV license per household required & to send Samsung ID docs and my marriage certificate as proof of 1 household TV license. 10Nov2020 - Sent Samsung Verify my ID doc, my wifes ID doc and our marriage certificate. 18Nov2020 - Samsung Verify (Kirsten Olifant) emailed me to confirm the claim was approved & delivery will be in 4-6 weeks. 21Nov2020 - Queried at Samsung Canal Walk store with rep Zubair Motha who advised he would investigate why no voucher code was received yet. 23Nov2020 - voucher code was finally received 24Nov2020 - Order was placed 02Dec2020 - Followed up with ZA e-store - spoke to Sinawo 16Dec2020 - Followed up with ZA e-store - spoke to Sinawo 19Dec2020 - Followed up with ZA-e-store spoke to Moleboseng 21Dec2020 - Followed up with ZA e-store spoke to Misa/Tsumisa 21Jan2021 - Followed up again with ZA e- store 26Jan2021 - Followed with ZA e-store spoke to Lesley - No call returned 29Jan2021 - Followed up with ZA e-store spoke to Lesley - No Call returned 15Feb2021 - Emailed Tazlin Dupont, ZA-estore, CPGS, Verify - NO REPLY RECEIVED 20Feb2021 Emailed ZAservice@samsung - NO REPLY RECEIVED

All the above Samsung ZA E-store staff promised to come back to me & Some even confirmed my order was in hand and picked & on its way. To date NO TV received and there has been NO REPLY or apology from ZA E-store even though they said they would come back to me. On several occasions I asked to speak to the manager & was advised the manager Tazlin Dupont would call me back but No call from Tazlin Dupont was received.

I am seriously disappointed in SAMSUNG and no one is getting back to me as NO TV was received.