Bad service Samsung Canal Walk

Had a bad experience at Samsung Canal Walk Store. I went to the store as I was due for an upgrade on my S9 phone. I wanted some advice on which phone to choose between the S10+ and the Note 10 +.

Being a Samsung brand store I assumed they would give the best advice and assist me with my decision before I went to my service provider for the upgrade.

I told the salesman I am due for an upgrade and wanted some advice on the phones. He rudely rep**** "So go get a contract, we don't do contracts here"

I then had to explain to him why I was in the store. He then sighed and began to explain to me the only difference was the one phone model had the S-Pen and the other did not.

Now to me that is not a sufficient explanation. I of course know the one model has an S-Pen and the other does not. I needed some more information regarding the two phones I was interested in IE specs, CPU, Camera, Memory, Ram etc so that I could make an informed decision.

His rudeness and lack of interest has made me have second thoughts about actually doing the upgrade at all to the newer Samsung models and also whether I should move to a different brand.

I believe the staff should be reviewed and also quality control needs to be done to ensure they know how to handle customers in a respectful and helpful manner.