BAD SERVICE SAMSUNG

handed in my tablet .after many phone calls i got it back and the problem still persisted after payingR1400.now its 6 weeks later.still waiting.was handed in at TT3REPAIRS IN PORT ELIZABETH who is the agent for SAMSUNG.I LODGED A COMPLAINT AT SAMSUNG ON 16/9.ON 21/9 MARIANNA BRITZ and ANNALIE VOSLOO ACKNOWLEDGE RECEIPT BUT NO ACTION.HERE IS MY ORIGINAL COMPLAINT DURING THIS MONTH I HANDED IN MY SAMSUNG TABLET AT YOUR REPAIR SHOP IN NEWTONPARK PORT ELIZABETH.THE PROBLEM WAS THAT WHILE RECORDING,ON PLAYBACK A SHHHHH-SOUND IS HEARD IN BACK GROUND.I SUSPECTED THERE WAS A MISTAKE WITH THE MICS.THE FIRST COMPLAINT IS THAT AFTER A WEEK I HAD TO PHOINE THEM TWICE TO GET A QUOTE.AFTER ANOTHER WEEK THEY CALLED FOR COLLECTION.ACCORDING TO RASHEED???? HE SAID THEY REPLACED THE MICS.IN THE PROCESS THEY HAVE BROKEN MY SCREEN.ACCORDING TO HIM THEY REPLACED IT FREE OF CHARGE.AT FIRST HE GACE A QUOTE OF R900 BUT INTHE END IT WAS R1380.ON ARRIVAL HOME ,THE TABLET HAD THE SAME PROBLEM.ON MONDAY I TOOK IT BACK.NOW THE FIRST PROBLEM IS THERE IS ONLY ONE CASHIER.THERE WERE 2 CLIENTS BEFORE ME AND I APOLOGISED TO THEM ASKING THE RUDE CASHIER TO SEE RASHEED////.SHE SAID ;WHERE IS YOUR MASK?THE WAY SHE SAID IT WAS AGGRESIVE.I THEN PUT ON MY MASK.SHE COULDVE SAID MORNING SIR,CAN YOU PLEASE PUT ON YOUR MASK.AS IT TAKES 10MINUTES TO BOOK A TABLET ,THAT MEANS I HAD TO WAIT 20 MIN TO BRING BACK A FAULTY TABLET.I GAVE THE TABLET TO RASHEED AND PROVED TO HIM, THAT IT IS STILL IN THE SAME BROKEN ORDER. HE TOOK THE TABLET AND SAID HE WILL CALL ME.10 MIN LATER HE CAL;LED AND SAID THAT THE PROBLEM IS THAT THE COVER OF THE TABLET HAS A MAGNET AND WHEN TAKEN OUT OF THE POUCH ,IT RECORDS PERFECT.I COULD NOT BELIEVE THIS BECAUSE WE HAD IT IN THE POUCH FOR MORE YHAN A YEAR AND NO PROBLEMS.I WENT TO COLLECT IT.THEY DID NOT WANT ME TO SPEAK TO RASHEED????? HIMSELF .THEY REFUSED.I ASKED THE ATTENDANT IF THE POUCH IS THE PROBLEM, HE MUST MAKE A RECORDING WITH THE POUCH ON.THE RESULT WAS THAT WITH THE POUCH ON THERE WAS NO SHHHHH SOUND.SO HIS THEORY IS NOT TRUE.NOW I WANT TO KNOW WHAT HAVE I PAID FOR.? I THINK I PAID FOR THE SCREEN THEY HAVE BROKEN IN THE FIRST PLACE.HOW CAN A REPUTABLE FIRM LIKE YOU BRAKE MY TABLET WHEN I TAKE IT IN FOR REPAIRS.I SAID TO THE ATTENDANT I WANT PROOF THAT I BROUGHT IT IN AGAIN.HE SAID THEY DID NOT BOOK IT SO HE CANT GIVE ME PROOF.I WANT TO PUT IT ON RECORD THAT I WAS THERE ON MONDAY FOR A COMEBACK AS THERE IS NO RECORD IN THEIR OFFICE OF MY VISIT.I WOULD LIKE YOUR DECISION IN THIS REGARD .IS IT TECHNALLY POSSIBLE THAT A POUCH CAN BE THE PROBLEM.SEEMS TO ME THEY ARE GUESSING BECAUSE THE POUCH WAS NEVER BEFORE A PROBLEM .OTHER THEY HAVE TO REPLACE MY TABLET BECAUSE THEY BROKE MY SCREEN AND WITH THEIR POOR WORKMANSHIP COULD HAVE DAMAGE OTHER PARTS AS WELL.THE SERVICE AT THIS BRANCH IS POOR AND YOU NEED TO VISIT THEM TO IMPROVE YOUR SERVICE..RIECHARDT ADLAM *** THERE IS NO WAYS TO LODGE A COMPLAINT OR TO REPORT BAD SERVICE.WHAT IS THE NEXT STEP?RIECHARDT ADLAM ***