AH
Aman H
1 reviews | Active since May 2024
17 May 2024, 15:37
Bad Service Samsung!!
Extremely bad service from the samsung online store. I purchased a washing maching from the online store 10 May 2024. Delivery was suposed to be on the 16th May. Phoned the support centre and now they say there is no stock and they can't give me a delivery date?? Also no updates from samsung. Will never purchase anything from the online store again.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
17 May 2024, 15:38Good day Aman
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply17 May 2024, 15:38
Official
Good day Aman
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's replyOfficial
17 May 2024, 15:38Good day Aman H
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Samsung South Africa's reply17 May 2024, 15:38
Official
Good day Aman H
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
AH
Aman H's updateReviewer Update
05 Jun 2024, 15:45After I have made another 20 calls to cancel my order and being told that the order has been cancelled. I get a call from the courier company today to say the washing machine is being delivered.
Its been almost a month since I made the purchase. I DO NOT need the washing machine. I would just like my money refunded , as i am paying for something I don't have. How is it that your support service is so pathetic? Consultants are all completely useless!!
Its been almost a month since I made the purchase. I DO NOT need the washing machine. I would just like my money refunded , as i am paying for something I don't have. How is it that your support service is so pathetic? Consultants are all completely useless!!
AH
Aman H's update05 Jun 2024, 15:45
Reviewer Update
After I have made another 20 calls to cancel my order and being told that the order has been cancelled. I get a call from the courier company today to say the washing machine is being delivered.
Its been almost a month since I made the purchase. I DO NOT need the washing machine. I would just like my money refunded , as i am paying for something I don't have. How is it that your support service is so pathetic? Consultants are all completely useless!!
Its been almost a month since I made the purchase. I DO NOT need the washing machine. I would just like my money refunded , as i am paying for something I don't have. How is it that your support service is so pathetic? Consultants are all completely useless!!