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zandile S
1 reviews | Active since Jun 2013
05 Dec 2022, 17:20
Bad service Repairs quotation
I’m disappointed at the service I’m receiving from Samsung. We made a call 3 weeks to report a broken tv and we were promised that one of their service centres will come to us. We made a follow up again on the 28th Nov reference number *** and we still haven’t received any response. Can someone urgently follow up on this matter please.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
05 Dec 2022, 17:22Good day Zandile,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;NM
Samsung South Africa's reply05 Dec 2022, 17:22
Official
Good day Zandile,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;NM
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zandile S's updateReviewer Update
06 Dec 2022, 13:02Still haven’t received any feedback.
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zandile S's update06 Dec 2022, 13:02
Reviewer Update
Still haven’t received any feedback.
Samsung South Africa's replyOfficial
07 Dec 2022, 09:37Your query has been escalated, we will inform you once it has been resolved, please wait for feedback.^NM
Samsung South Africa's reply07 Dec 2022, 09:37
Official
Your query has been escalated, we will inform you once it has been resolved, please wait for feedback.^NM
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zandile S's updateReviewer Update
09 Dec 2022, 11:09Good day . I still haven’t received any feedback or call from your service agents. The matter is still pending
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zandile S's update09 Dec 2022, 11:09
Reviewer Update
Good day . I still haven’t received any feedback or call from your service agents. The matter is still pending