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Florah M

1 reviews | Active since Feb 2015

24 Jan 2023, 09:22

BAD SERVICE RENDERED

I bought my TV at Game, Samsung 32 N5300 series 5 Flat 32N5300 and last year the TV just stopped to switch on. And then I took TV back to Game as it was still under warranty for the TV to be fixed since TV was handed 22 November 2022 until today TV is not fixed. I was advised by Game that as per Samsung technicians in repairs they can't fixed it and Game wanted me to come speak to Samsung. I went to Game yesterday they called Samsung and they were taking us from pillar to post, during my working time with no solutions and as per Game they said normally they call them back. My TV has been with Samsung only now Samsung technicians in repairs are saying they can't fix it because the power adaptor is faulty and as per warranty it doesn't cover. So for so many months, many days, many hours I have been inconvenienced only to be told that my TV can't be fixed. Are you guys promoting that customers shouldn't buy your products because all you are caring for is money and not of a client. I am not happy at all with the service I have received and as a client with up and downs I demand my TV to be fixed with no cents coming from my pocket. Game and Samsung can't get to conclusion but inconvenience me during my working times. Can this be resolved asap.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply24 Jan 2023, 09:24
Official
Good day Florah, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
Samsung ZA
;^NM
FM
Florah M's update25 Jan 2023, 15:03
Reviewer Update
Spoke to Murendi who didn't resolve my problem but rather refered me to Ombudsman to log a complain. I have requested someone senior she said she is the senior. Never saw such senior who kept on apologizing with no solution. I requested her to put me through a supervisor or manager such big company doesn't have such people in their company as per Murendi. I regret purchasing Samsung thought is a good brand but no. I have Samsung microwave, 4 of us we using Samsung phones, I have Samsung machine and have Samsun TV that Samsung doesn't want to fix. I am in a point where I don't need Samsung my life.