Bad service received at the service center

<p>I booked in my phone for repairs at the Century City branch and Mandy-Lin who took my phone promised me that it will be ready in 3 days. Three days passed & I had not heard from Samsung so I took the liberty to call them. The lady who picked up the phone went to talk to the technician who was busy with my phone and came back promising that I was to get my phone later that day. I did not receive any call or email so I had to call again a day later and the lady who picked up the phone seemed like she had no clue on what as going on , told me that they received a faulty part and told me she is going to ask the technician, she put me on hold until I gave up after 20Min. Still waiting...</p>