bad service- phone repairs since February 2015

i submitted my phone for repairs February 2015 and still have not received it back nor has any communication been made ever since July. Even in that case i voluntarily went to enquire about my phone, there i asked for a manger. He gave me a loan phone and promised that i will get my phone in two weeks. September i called and was advised that they will call me back and i am still waiting.<br> <br> i ended up buying a new phone because the loan phone that i was given started giving me issues.