Bad service,passing the buck, rude and obnoxious

Good afternoon<br> <br> I TOOK MY PHONE IN FOR A SCREEN REPAIR AS PER THE WARRANTY WITH ALL NEW SAMSUNG DEVICES,COINCIDENTATLLY THE DAY I BOOKED IT IN AT VODASHOP SANDTON WAS THE DAY THE WARRANTY WAS EXPIRING, I WAS TOLD THAT ALTHOUGH THE WARRANTY EXPIRES ON THE DAY I BOOKED IT IN, ACCORDING TO THE ADH DEPARTMENT IT LAPSED THE NIGHT BEFORE, NOW WHAT I FAIL TO UNDERSTAND IS WHY PUT A DATE OF EXPIRY THEN FALT ON IT WHEN A CLIENT NEEDS HELP OR DO WE GET CUSTOMER SERVICE ACCORDING TO YOUR STANDARDS? MY CELLHONE CONTRACT IS ALMOST COMING TO AN END AND WITH THIS KIND OF TREATMENT FROM SAMSUNG I DOUBT IF I WILL EVER BUY ANOTHER DEVICE FROM SAMSUNG LET ALONE ALLOW ANY OF MY FAMILY MEMBERS OR EXTENDED MEMBERS TO BUY ANY OF YOUR DEVICES IF THIS IS THE KIND OF DESPICABLE SERVICE WE WILL RECEIVE. I HAVE ONLY CLAIMED FOR ONE SCREEN & I BELIEVE IAM ENTITLED TO ANOTHER AS PER YOUR CUSTOMER ASSURANCE.<br> <br> I WOULD APPRECIATE YOUR PROMPT RESPONSE IN THIS REGARD. MY IMEI NUMBER IS ***.<br> <br> Thank you