BAD SERVICE, PASSING THE BUCK, LACK OF FEEDBACK AND NO RESPECT FOR CUSTOMERS

My fiance's phone had waterdamage , the phone dropped in water and in seconds the phone was taken out and all neccessary steps was taken by her to make sure the phone does not get any damages. Samsung rules on the fact that the phone is waterresistant, complaint has been launched on 22/09/2017 and till this date NOBODY ( this complaint has reached Nonofo Sebako, ********** Acklas Sakala, ********** ********** ********** ********** ********** ) according to me 8 SAMSUNG EMPLOYEES could not provide us with feedback after 1MONTH AND 1 DAY. Me, my family and friends are all great Samsung ambassadors, but after this, i will never in my life say anything good regarding the brand. the problem is, Samsung advertise its water resistance feature, and now they argue that this feature is only valid for 24 months - THIS IS CRAZY! i want this phone to be fixed TODAY or i will take this to every social media platform available. according to Treating Customer Fairly Act, how does this treat your customers fairly advertising the water resistant feature but not telling anybody that this is only valid for 24 months? - case Number ********** 907