Bad service on repairing phone

I am posting this on hellopeter.com due to the fact that I am battling to get a response direct from Samsung.<br> <br> Reference - quotation from Samsung Customer Care Centre, dated 16 Sep 2015, Serial number RF1D77AAH9K, Job number SS133883, which I accepted and eMailed the acceptance back to [Email Removed] on 21 Sep.<br> <br> Quote was to replace LCD and back camera under warranty at no charge and to replace rear case out of warranty at a cost of R100. Quotation total - R100.<br> <br> Subsequent to my acceptance, <br> <br> 22 Sep - received SMS that Samsung were waiting for parts<br> 8 Oct - received SMS that phone had been repaired and was undergoing testing<br> 12 Oct - received SMS that phone was in admin process<br> I have now received notification from Samsung (Refilwe) that I must accept a quotation before I can collect my phone. It appears that they are not working on the basis of the original quotation that was accepted. (How is this possible?)<br> <br> On trying to contact Samsung, I don't get responses (eMail or telephonic).<br> <br> How do I proceed to get this resolved?<br>