BAD Service on my cellphone repairs

Hi, I took my cellphone to Samsung in Century city for a screen repair on the 10th December, on the 11th I received a email from Richard about a quote on my battery and I declined. I gave them 2 weeks and the started following up. The response was they waiting on a screen. On the 4th December I received a email from Dorothy requesting my proof of purchase which I sent. I then called her the next and she was not available,i spoke to her last week Tuesday and she advised the screen is repaired they just need her to open then I will get a sms.i have trying to get hold of her and no response, after I told her I don't have a phone and I'm going on holiday.Its over a month and they just don't call or respond to emails.<br> <br> already one needs to find the time to get their as the hours are during working hours, now you still have to call them 24/7 to follow up on MY PHONE