JC
Joshua C

1 reviews | Active since Aug 2012

18 Feb 2015, 22:18

Bad service offering, bad company!!

My Samsung LCD TV stopped working, so I took it to Samsung Smartcare Centre in Century City. The TV originally cost me R6499. The cost that Samsung quoted me to repair was R6214, so I rather opted to buy a brand new TV, as it cost the same. Out of curiosity I took the broken TV to the local TV repair shop and he quoted me R750 to repair. It took a few hours and R750 later my TV is repaired... But now I have an extra TV. Very disappointed that a so-called reputable brand will try and ***** loyal customers like this... Certainly will never buy Samsung again.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Feb 2015, 07:37
Official
Hello joshuacoetzee,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA