Bad Service, No Communication

I've reported my faulty Samsung Smart TV 55cm which is in warrentee to Samsung Call centre approximately 3 weeks ago. A called was logged for a service provided to come to my premises, phoned Samsung on the day, and they said my call out was canceled with no explanation. I went to the Service provided that Samsung has supp**** to come out, and they told me the reason was they don't deal with in warrentee products and this was mentioned to Samsung. Got back and phoned Samsung again. Then the service tracking department requested an email from me, to forward my proof of payment, serial number of the TV. After sending the info, they then requested foto's of the back and front of the TV, which I did.. Communication is really a problem. I've given then two number to contact me, they only use one and if they don't get hold of you, it's just to bad. I called last week again, then they booked a call out for today 30th December. I've just called them, and yes another cancelation without notifying me. This is really bad. My children had to go without a television during holiday, Christmas and now New Years as well. They are not serious. Can someone please assist.